Our company’s most fundamental value is J. Willard Marriott’s 
belief that to be a truly successful business, you must first 
take care of your associates. Over the past 30 years, we have 
achieved many significant milestones, but none as important 
as the growth of our community of associates. Our business 
is unique, and each associate has an opportunity to make 
a difference in the lives of colleagues, Owners, Members 
and guests every day. Knowing this, we are committed to 
the development, empowerment and well-being of all of our 
associates globally. Our company’s diverse culture provides 
an environment where associates are respected, valued and 
encouraged to reach their full potential. 

“We as a company understand the value of diversity 

and creativity within our workforce; we focus on the 

growth of our associates and believe our culture is 

the source of our greatness.”

91%

 

2016 Guest 

Satisfaction Score 

85% 

2016 Associate 

Engagement Score

Associates by Numbers - 2016

0

2000

4000

6000

8000

10000

Hourly

9,262

Full-time

10,143

Part-time

747

Salaried

1,628

Total 

10,890

 Grow

Male: 45%*

Female: 55%*

In 2016,  

managers completed 

11,000+ hours 

of

 

leadership development

*U.S. locations only

9